SEKAI RUNNING / Support
We’re here to help.
Have a question about Sekai Running? Find the essentials below, or contact the studio directly.
Frequently asked questions
How do I play?
Swipe left or right to change lanes, up to jump and down to roll. If you own and have equipped a vehicle, tap its icon during a run to use it. It can be activated once per run, for a limited time.
Where is my progress saved?
Your progress, earned coins, equipment and ghost runs are saved locally on your device. The game does not sync progress between devices. Game Center does not replace a game backup.
Avoid deleting the app to fix an issue: erasing its data may remove progress and coins. We cannot recover them remotely from a game account.
How do I claim the daily reward?
You can claim 150 coins once per verified day. An Internet connection is required to check the date independently of your phone’s clock. The reward disappears from the home screen after you claim it. If verification fails, check your connection and try again later.
What are crystals for?
Each level has its own crystal. Your collection belongs to the current world and gradually reveals the scenery of its secret route. Complete the world’s collection to open the path.
How does the ghost race work?
The ghost is one of your own runs saved on this device. It appears when a compatible recording is available. You can manage its visibility in the game settings. It is not online multiplayer.
Do I need Game Center?
No. The game automatically uses the status of the Game Center account already configured on your device. You can play without signing in to Game Center. Manage your account in Apple’s device settings.
How do I manage ads?
Open Settings → Privacy in the game to review or change your advertising choice. Advertising tracking on iOS also depends on Apple’s system permission. Rewarded ads are optional and subject to availability.
How do I restore a purchase?
When an in-app purchase is available and has been confirmed by Apple, Restore Purchases can recover a non-consumable purchase, such as removing automatic ads, using the same Apple account.
Coin packs are consumable: once delivered, they cannot be restored by this option after local data is erased. Restoring purchases does not transfer game progress. Unavailable purchases cannot be completed. For Apple billing or refund requests, visit Apple Support.
What should I do if something goes wrong?
Close and reopen the game, check for updates and note the steps that trigger the problem. Contact us with the details listed here. Before uninstalling, consider that your progress is stored locally.